How to Delete Your Data

You have full control over your data on GenZHook. There are five different ways you can delete data depending on what you want to remove. Pick the one that fits your situation — every option is fully self-serve and does not require an email or support ticket unless you want one.

Option 1 — Delete a single piece of content

To remove an individual generation, draft, post, image, video, carousel, or any other artefact:

1. Sign in to GenZHook at genzhook.com/login.
2. Visit /library.
3. Hover the item, click Delete, confirm.

The item is removed from your account immediately and hard-deleted from all backups within 7 days.

Option 2 — Disconnect a connected platform (revoke OAuth)

To revoke GenZHook's access to a single platform (Facebook, Instagram, WhatsApp, Threads, X / Twitter, LinkedIn, YouTube, Google Business, TikTok, Snapchat, Pinterest, Reddit, Telegram, Discord, Bluesky, Tumblr, Mastodon, LINE, KakaoTalk, Zalo, ShareChat, Moj, or Kwai):

1. Sign in to GenZHook.
2. Visit /connections.
3. Click Disconnect next to the platform.

We immediately revoke the OAuth access token with the platform and delete all stored tokens, cached engagement metrics, and platform-specific metadata within 30 days.

Option 3 — Delete your entire GenZHook account & all data

To wipe everything we hold about you:

1. Sign in to GenZHook.
2. Visit /settings → scroll to the Account section.
3. Click Delete account, type your email to confirm.

We hard-delete all profile data, generated content, cached metrics, and OAuth tokens within 30 days. Financial & tax records are retained in pseudonymised form for the statutory minimum (typically 7 years) only where law requires it (GST, US Tax, etc.). Aggregated, fully de-identified analytics may be retained indefinitely as they cannot be linked back to you.

Option 4 — Email request (no login required)

If you cannot access your account, or you simply prefer email:

1. From the email address on your GenZHook account, send a message to privacy@genzhook.com.
2. Subject line: Delete my data.
3. Body: state which option you want (single item ID, single platform, full account, or specific piece of personal data).

We respond within 72 hours with confirmation, and complete the deletion within 30 days (or sooner for full-account requests). Identity verification (e.g., a one-time code to your registered email) may be required to prevent unauthorised deletion.

Option 5 — Platform-initiated deletion

You can also revoke our access directly from each platform's app-permissions page — without ever opening GenZHook. The platform notifies us via a secure callback, and we delete cached data within 24 hours:

• Facebook / Instagram / WhatsApp / Threads: Settings → Apps and Websites → remove GenZHook. Meta sends a signed deletion request to our callback URL /api/platforms/meta/data-deletion-callback, and you can verify completion via Meta's App Settings using the confirmation code we return.
• Google (YouTube, Google Business Profile): myaccount.google.com/permissions → remove GenZHook.
• X / Twitter: Settings → Security and account access → Apps and sessions → revoke GenZHook.
• LinkedIn: Settings & Privacy → Data privacy → Permitted services → remove GenZHook.
• TikTok: Settings & Privacy → Security & permissions → Manage app permissions → revoke GenZHook.
• Snapchat: Settings → Connected Apps → remove GenZHook.
• Pinterest: Settings → Apps → remove GenZHook.
• Reddit: User Settings → Safety & Privacy → Manage third-party apps → revoke GenZHook.
• Other platforms (Telegram, Discord, Bluesky, Tumblr, Mastodon, LINE, KakaoTalk, Zalo, ShareChat, Moj, Kwai): Each platform has its own connected-apps page. Removing GenZHook from there triggers the same cleanup pipeline.

What "deletion" means at GenZHook

• Hard delete on our primary database within the time-frame above (24 hours, 7 days, or 30 days depending on path).
• Hard delete from all live backups within 30 days.
• Hard delete from disaster-recovery snapshots when those snapshots roll over (longest retained snapshot = 90 days).
• Anonymisation of any data we are legally required to retain (e.g., financial records for tax-audit purposes), so the residual record cannot be linked back to you.
• OAuth tokens are revoked with the issuing platform at the moment you click Disconnect — the platform stops trusting our token immediately even before we finish purging our copy.

What we DO NOT delete

For legal & statutory reasons we retain (in pseudonymised form, separated from your identity):

• Tax invoices & payment records — typically 7 years (GST / IRS / HMRC requirements).
• Audit logs of administrative actions — 365 days (security & abuse-investigation).
• Aggregated, fully de-identified analytics that cannot be linked back to you — indefinite.

None of the above can be used to identify you, contact you, or reconstruct your usage history once your account is deleted.

Questions

Email privacy@genzhook.com. Plain-English questions get plain-English answers — no legal jargon required from your side.

See also: Privacy Policy · Terms of Service · Cookie Policy · Sub-processors.